Over the past two decades, mortgage companies worldwide have transformed themselves in order to improve their competitive positions. As pressures on profit margins increased, financial and mortgage institutions looked to manage costs - first by consolidating operations locally and then by outsourcing non-core components.

Now, with the help of technology, companies are taking the next step: Moving business processing to remote locations where they often outsource, form joint ventures or run their own processing businesses at a significant savings to their onshore location.

To help minimize the risks and improve results through outsourcing and offshoring, Cambridge provides a wide range of back office support services for your mortgage operations. 

New Business - Application Setup

• Application verification
• Customer verification
• Credit report request
• Review processing
• Information validation

Valuation of Property and Title

• Title search request
• Title search report review
• Valuation report review
• Periodic valuation reports

Underwriting

• Application documentation review
• Supporting information gathering
• Approval/ decline letter

Loan Disbursement/Administration

• Title and credit review sign-off
• Documentation completion
• Loan account creation
• Loan disbursement
• Property documents collection
• Documentation filing

Loan Disbursement/Closure

• Post closure payment receipt
• Account closing
• Closure letter dispatch
• Title document release

Loan Account Maintenance

• Change of customer information
• Change of product
• Home insurance renewals
• Payments processing
• Closures
• Reconciliation

Loan Collections

• Activity modeling
• Data-trends analysis
• Reminder letters generation
• Licensed agent transfer
• Loan provisioning
• Reserve creation
• Loan write-offs
• Loan re-working
• Foreclosure
• Third party coordination
• Legal department recoveries and suits

In-bound Call Center

• New accounts

Existing Accounts Servicing

• Account inquiries
• Premature closes and terminations
• Change in personal data
• Requests for change in terms and conditions
• Telephonic payments
• Closure quotes
• Closure requests

For more information on how your company can explore the wide range of business process outsourcing opportunities and advantages available from Cambridge, please contact us today.

Cambridge Mortgage Services

We get you where you need to be.

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